The Flair Data Systems NOC is a sophisticated way to outsource to a domestic support team, providing high availability and improved business performance. Outsourcing will allow you to:
- Focus your internal resources on core business and development projects
- Reduce operations costs
- Provide an efficient alternative to building and staffing your own help desk services
- Eliminate drain on your resources, staff and infrastructure
The NOC staff works closely with dedicated technical personnel, many of them specialized with distinguished certifications. The NOC can provide customer network documentation and maintain it on a regular basis. The NOC staff can also provide management reporting on everything from issues and performance to utilization.
Our NOC features:
- Domestic call center
- ITIL best practices
- Access to the Flair Data Systems eSupport Portal for easy reporting
- Call-dispatch capabilities for on-site repairs
- Monthly reports for Issue Tracking and Performance Monitoring
- Availability Reports, MTTR/MTBF Reports
- SLA Reports
- Utilization and Performance Reporting for network devices
- Custom reports on a basis determined by the customer
- Quarterly Business Reviews with account and Managed Services Teams