Cisco Unified Communications Applications

Customer Contact
Cisco Unified Contact Center Express provides sophisticated call routing and contact management capabilities for a contact center with easy to deploy, easy to use, secure, and highly available solutions.  Contact Center provides an organization with the ability to apply specific treatments to the customers even at the level of a specific caller.  Flair Data systems can develop custom call flows that fit the organization’s specific needs.


E911
Cisco Emergency Responder enhances the existing emergency 9-1-1 functionality offered by Cisco Unified Communications Manager.   It assures that Cisco Unified Communications Manager will send emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and return the call if necessary. In addition, the system automatically tracks and updates equipment moves and changes. Deploying this capability helps ensure more effective compliance with legal or regulatory obligations, reducing the risk of liability related to emergency calls as a result.

Coupled with Cisco Unified Communications Manager, Cisco Emergency Responder surpasses traditional PBX capabilities by introducing user or phone moves and changes at no cost, and dynamic tracking of user and phone locations for emergency 9-1-1 safety and security purposes. 
 
Attendant Console
Arc Enterprise is a Cisco-owned and supported solution that provides a professional attendant operator console interface, designed exclusively for use with Cisco Unified Communications.  It offers a wealth of advanced features that help organizations dramatically improve call answer speed, reduce call wait time and generally improve the caller experience.