Collaboration & Connectivity in DFW & Colorado

Collaboration

In the past, work was a place you drove to. Today, it’s an activity you do anywhere. The need for good collaboration tools is greater than ever. By connecting people using the latest technologies, Flair empowers businesses to work better together.

Connectivity- Unified Communications Network

Describes how well hardware or software devices can communicate with other devices. 


By intertwining culture, process, and technology, organizations can truly harness the power of collaborative efforts. The harmony between these elements ensures that the collaboration experience is seamless, effective, and productive.

Flair Data Systems services work across a range of solutions- for calling, meetings, messaging, and customer care. Working with numerous leading IT providers, we know how essential it is to effectively communicate with customers, clients, and employees on a secure network. It’s the key to keeping a competitive advantage. Constant connectivity means higher standards for fast and reliable collaboration. 

The Benefits to a Strong Connected Unified Communications Work Environment Include:

  • Improved Collaboration: Connectivity facilitates collaboration among individuals and teams in real time, regardless of their physical location. It enables the sharing of documents, files, and ideas, fostering innovation and productivity.
  • Real-time Communication: UC integrates various communication channels like voice, video, messaging, and conferencing into one platform, enabling instant communication.
  • Virtual Meetings: Video conferencing tools enhance remote collaboration, allowing teams to meet face-to-face without physical presence.
  • Document Sharing: Easy sharing of documents and files facilitates collaborative work on projects.
  • Increased Productivity and Communication: Connectivity enables people to communicate with each other through various channels such as email, instant messaging, video calls, and social media platforms.
  • Presence Technology: UC system’s show the availability status of team members, reducing time wasted trying to contact unavailable colleagues.
  • Mobile Accessibility: Employees can access communication tools on mobile devices, ensuring productivity even while on the move.
  • Unified Messaging: Centralized access to voicemail, email, and other messages streamlines communication management.
  • Cost Efficiency:
  • Reduced Travel Expenses: Virtual meetings reduce the need for business travel, saving on expenses and time.
  • Lower Communication Costs: Integration of communication channels often results in reduced overall communication costs.
  • Remote Work: Connectivity has made remote work possible, enabling individuals to work from anywhere with an internet connection. This flexibility offers benefits such as reduced commuting time, increased work-life balance, and access to a global talent pool for employers.
  • Enhanced Customer Experience:
  • Improved Responsiveness: Quick access to information and experts enables faster response times to customer inquiries.
  • Multichannel Support: Customers can connect via various channels, enhancing customer experience.
  • E-commerce: Connectivity has revolutionized the way people shop. It allows consumers to browse and purchase products online, providing convenience and access to a wide range of goods and services. E-commerce has also created new business opportunities and markets.
  • Internet of Things (IoT): Connectivity forms the foundation of the IoT, where devices and objects are connected to the internet and can communicate with each other. This enables automation, data collection, and analysis, leading to improved efficiency and convenience in various domains.
  • Flexibility and Scalability:
  • Scalability: UC systems can scale easily to accommodate growing teams and evolving business needs.
  • Flexible Work Environments: Supports remote work and flexible hours, catering to modern workforce demands.
  • Business Continuity:
  • Disaster Recovery: Cloud-based UC solutions offer robust disaster recovery options, ensuring communication continuity during emergencies.
  • Redundancy: Backup systems and redundancy in communication channels prevent downtime.
  • Enhanced Decision-Making:
  • Data Analytics: UC platforms often provide insights through data analytics, aiding in better decision-making processes.
  • Faster Decision Cycles: Quick and efficient communication leads to faster decision-making processes.
  • Compliance and Security:
  • Compliance: UC systems can be configured to meet industry-specific regulations and compliance standards.
  • Security: Encrypted communication channels and secure access controls ensure data and communication security.
  • Employee Satisfaction:
  • Work-Life Balance: Supports remote work, contributing to a healthier work-life balance for employees.
  • User-Friendly Interfaces: Intuitive interfaces make communication tools easy to use, enhancing employee satisfaction.
  • Competitive Advantage:
  • Innovation: Encourages innovation by facilitating seamless communication and collaboration among teams.
  • Agility: Enables businesses to adapt quickly to market changes and customer demands.


A strong Connected Unified Communications work environment fosters collaboration, boosts productivity, reduces costs, enhances customer service, ensures flexibility, aids decision-making, ensures compliance and security, improves employee satisfaction, and provides a competitive edge in the market. Contact Flair Data Systems to help you gain a market edge.

Flair Data Systems Connectivity Services

We pride ourselves on partnering with your business and sharing your goals – and that includes saving you money. We offer clear and honest pricing that aligns with the clear and honest quote we provide you after consultation.

  • Managed Routers
  • Managed Internet
  • Multi Protocol Label Switching VPN
  • IPSec VPN
  • Managed LAN
  • IX & IP Transit
  • Managed Ethernet
  • IPLC
  • Ethernet Private Line
  • Physical Separation
  • Alternate POPs
  • Dual Entrance
Flair Data Systems Collaboration and Connectivity Services

Basic Collaboration Services

  • Collaboration Tools:
  • Document sharing and collaboration
  • Real-time collaborative editing
  • Project management and task tracking
  • Team and project workspaces
  • Consulting and Strategy Services:
  • UC strategy development
  • Needs assessment and planning
  • Vendor selection and procurement
  • Voice Services:
  • Voice over IP (VoIP) solutions
  • IP telephony
  • Call routing and management
  • Voicemail and visual voicemail
  • Video Services:
  • Video conferencing
  • Telepresence solutions
  • Video calling
  • Video collaboration platforms
  • Messaging Services:
  • Instant messaging (IM)
  • Presence information
  • Unified messaging (integration of email, voicemail, and fax)
  • Team messaging and collaboration tools
  • Conferencing Services:
  • Audio conferencing
  • Web conferencing
  • Virtual meetings and webinars
  • Multipoint conferencing
  • Mobility Services:
  • Mobile UC applications
  • Mobile device management (MDM)
  • Integration with mobile platforms
  • Contact Center Solutions:
  • Inbound and outbound call centers
  • Interactive voice response (IVR)
  • Customer relationship management (CRM) integration
  • Unified Communications as a Service (UCaaS):
  • Cloud-based UC solutions
  • Hosted VoIP and video services
  • Subscription-based models
  • Collaborative Devices:
  • IP phones and endpoints
  • Video conferencing endpoints
  • Headsets and audio devices
  • Collaboration room equipment
  • Network Integration:
  • Quality of Service (QoS) and network optimization
  • Integration with existing IT infrastructure
  • Security and compliance solutions
  • Analytics and Reporting:
  • Data analytics for communication patterns
  • Reporting and insights for decision-making
  • Performance monitoring and diagnostics
  • Security and Compliance:
  • Secure communication channels
  • Encryption and authentication
  • Compliance with industry regulations
  • Custom Development and Integration:
  • Tailoring UC solutions to specific business needs
  • Integration with other software and systems
  • Custom application development
  • Training and Support:
  • User training and onboarding
  • Technical support and maintenance services
  • Troubleshooting and problem resolution

Advanced Collaboration Services

  • Intelligent Call Routing:
  • Skills-Based Routing: Calls are routed to agents based on their skills and expertise, ensuring customers are connected to the right person.
  • Predictive Dialing: Call center software predicts agent availability and dials multiple numbers simultaneously to optimize agent productivity.
  • Video Call Center / College Virtual Advising / Telemedicine / remote tellers / hospitality (Moderro):
  • Inbound video call routing, queued, agent calling.
  • Inbound video to agent via link on external website.
  • Skills / Topics based, i.e. Advising, Financial Aid, Admissions, Room Reservation, Checking Account Services, Personal Loans, etc.
  • Multi-channel, SMS, agent/caller desktop share, document sharing, video, and audio only.
  • Robust reporting (number of video calls, duration, queue time, abandoned and more).
  • AI-Powered Services:
  • Chatbots and Virtual Assistants: AI-driven bots for handling customer queries, appointment scheduling, and other routine tasks.
  • Speech Recognition: Transcribes voicemails and converts voice to text, enabling easy storage and analysis of call data.
  • Advanced Analytics and Reporting:
  • Big Data Analytics: Analyzing large datasets to derive insights into customer behavior, communication patterns, and business trends.
  • Real-time Monitoring: Monitoring communication channels in real-time to track performance metrics and ensure optimal service levels.
  • Collaboration APIs and Integrations:
  • API Integrations: APIs that allow seamless integration with third-party applications, enabling unified workflows across various platforms.
  • Integration with IoT Devices: Connecting UC services with IoT devices for unified control and monitoring of smart devices within the organization.
  • Security Enhancements:
  • End-to-End Encryption: Ensures that data and communications are encrypted from sender to receiver, providing a high level of security.
  • Threat Intelligence: Utilizes AI to detect and mitigate security threats in real-time, protecting against cyber-attacks.
  • Global Unified Communications:
  • Multi-Language Support: Supports communication in multiple languages to cater to diverse customer bases.
  • Global Telephony Services: Provides local phone numbers and telephony services in different countries for a global presence.
  • Custom Development and Consulting:
  • Custom UC Solutions: Tailored UC solutions designed to meet specific business requirements and workflows.
  • Consulting Services: Professional consultation for optimizing UC infrastructure, improving efficiency, and ensuring compliance.
  • Mobile Workforce Support:
  • Mobile Device Management (MDM): Ensures secure access to UC services on employees' mobile devices while maintaining data security.
  • Geo-Fencing and Location-Based Services: Utilizes location data for context-aware communication and services.
  • Unified Communications for Healthcare and Compliance:
  • HIPAA-Compliant Solutions: Ensures that UC services comply with healthcare data protection regulations.
  • Telemedicine Integration: Integrates UC tools with telemedicine platforms for remote consultations and patient care.


Flair Data Systems Advanced Collaboration-Unified Communication services are designed to cater to the evolving needs of modern businesses, providing not only enhanced communication capabilities but also intelligent features that improve efficiency, customer experience, and overall operational effectiveness.

Questions?

We offer you an initial consultation and analysis, during which we explore your business needs and current set-up. Contact us to get started.

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