DIR

Flair Data Systems State of Texas DIR Contracts

This site is intended for DIR customers only. To check eligibility requirements, please visit the DIR Customer Eligibility page.

Please visit DIR ICT Co-op Contract Program Overview for more information.

 

DIR Contract
Description
DIR-TSO-2542
DIR-TSO-2669
DIR-SDD-1788
DIR-TSO-3910

 

DIR Contract # DIR-TSO-2542

Cisco Networking Products and Related Services Contract

DIR customers may purchase Cisco products and related professional services directly from Flair Data Systems under the terms and conditions of contract number DIR-TSO-2542.  Professional services may include design, installation, upgrades and migrations, training, network assessments, network security audits, project management or other related services.

For information on Cisco networking products, please visit www.cisco.com. Only orders placed through Flair Data Systems will contain DIR pricing.

For the product Pricing Index under this contract, please see Appendix C.

For information on warranty and returns, please see the Cisco Warranties Page.

Click Here for Current Pricing and Price Index


DIR Contract # DIR-TSO-2669

Non-Cisco Hardware and Related Services Contract

DIR customers and conditions of contract number DIR-TSO-2669.  Professional services may include design, installation, upgrades and migrations, training, network assessments, network security audits, project management or other related services.  Only orders placed through Flair Data Systems will contain DIR pricing.  For product and warranty and return information, please see the links beside each brand.

For the product Pricing Index under this contract, please see Appendix C.

Click Here for Current Pricing and Price Index

 


DIR Contract # DIR-SDD-1788

Software and Related Services

DIR customers may purchase any of the software brands listed below and related professional services directly from Flair data systems under the terms and conditions of contract number DIR-SDD-1788.  Professional services may include design, installation, upgrades and migrations, training, network assessments, network security audits, project management or other related services. Only orders placed through Flair Data Systems, will contain DIR pricing.  For product and warranty and return information, please see the links beside each brand.

For the product Pricing Index, please see Appendix C.

To Order under DIR-TSO-2542, DIR-TSO-2669, and DIR-SDD-1788:

  • Using Appendix C DIR Sample SOW, Customer drafts scope and requirements based on end-user needs
  • Submit to one or more Managed Services Telecom Vendors (these contracts are not subject to SB20 Rules)
  • Negotiate with vendor to finalize SOW
  • Vendor submits to DIR final SOW prior to signing
  • DIR approves, and work begins.
For product and pricing information, see the Flair Data Systems website or contact:

Bob Burgess
Flair Data Systems
2805 North Dallas Parkway, Suite 240
Plano, TX 75093
(888) 352-4732, ext. 3512 (toll-free)
(214) 445-3512 (office)
(214) 373-4188 (fax)


 

Managed Services for Telecommunications
Management of telecommunications services is the management of customer owned equipment or vendor provided equipment. Services that can be included to provide a total Managed Services Solution are set forth below:
A. Management Services
1.       Hosted Solutions are offered to Customers on a subscription basis and includes the IT infrastructure (hardware and software) and support services necessary to deliver the solution. Hosted services include technologies listed in Section C. below.
2.       Requirements Development
3.       Integration Services
4.       SLA’s and Performance Metrics
5.       Reporting
6.       Asset Management
7.       Project management
8.       Operations
B. Support Services
1.       Move, Add, Changes (MACs)
2.       Solution Design
3.       Solution Software and Licenses
4.       Network Readiness Assessment
5.       Transition and Termination Services
6.       Break/Fix and Maintenance
7.       Help/Support Desk Services
8.       Training
C. Technology Services
1.       Management of call processing architecture
2.       Call Center or Contact Center Services
3.       IVR/Auto-Attendant
4.       Phone Systems Management (PBX, key system, etc.) or Integration
5.       Network Optimization
6.       Management of Voice and/or Data Networks
D. Excluded Telecommunications Service Offerings
Any service awarded under the TEX-AN Next Generation Procurement, RFO number DIR-TEX-AN-NG-001. The following services were awarded under the TEX-AN Next Generation Procurement:
1.       Long Distance Services
2.       Internet Services (including SOHO)
3.       Voice over Internet Protocol (VoIP)
4.       Local Voice ServiceWireless Service
5.       Fixed Satellite
6.       Access and Transport
For the product Sample Statement of Work Appendix C.
 
To Order under DIR-TSO-3910:
  • Using Appendix C DIR Sample SOW, Customer drafts scope and requirements based on end-user needs
  • Submit to one or more Managed Services Telecom Vendors (these contracts are not subject to SB20 Rules)
  • Negotiate with vendor to finalize SOW
  • Vendor submits to DIR final SOW prior to signing
  • DIR approves, and work begins.
For product and pricing information, see the Flair Data Systems website or contact:
Bob Burgess
Flair Data Systems

2805 North Dallas Parkway, Suite 240

Plano, TX 75093

(888) 352-4732, ext. 3512 (toll-free)

(214) 445-3512 (office)

(214) 373-4188 (fax)

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